Ways to Use SMS

Hospital / Health Care / Medical
– An SMS reminder (with date and time stated) can be sent to patients about upcoming appointment
– Internal staff communication
– Inform status of medical reports for collection

Hotels / Resorts / Restaurant
– Send SMS promotions to drive business growth during low peak. For example discounted room package
– Room vouchers or rebate vouchers can also be sent via our voucher campaign
– Customers feedback can also be collected via survey campaign

Insurance
– Notifications can be sent on premium renewal / new policy
– Remind customers on policy expiry date
– Birthday / seasonal greetings to show appreciation

E-Commerce
– Purchase confirmation can be sent via SMS
– Notify latest product offerings / promotional items
– Update customers on the purchase status

Shopping Centres / Department Stores
– Rental due date reminder for tenants
– Maintenance/emergency works notification
– Retail space for sale notification
– Update members/customers of any ongoing sales/promotions
– Member’s day sales/ exclusive promotion notification

Travel & Tour
– Send holiday package promo/super deal
– Travel fair invitation – to inform venue, date and booth number
– Get extra discount / freebies when visit the booth
– Travel itineraries
– Flight time changes
– Alerts on delays, changes or cancellation

Airlines
– A ticket number can be sent via SMS and acts as the paper ticket
– Flight crews and staff are able to receive updated information on time
– Send SMS reminder to passengers about departure time, ensuring passengers get on board on time
– An SMS notifying flight delay can be sent to all relevant passengers to avoid any interruption
– Promotional messages (such as zero air fare) can be sent to the public to increase response rate during low season

Automobiles
– Service reminders can be sent to remind customers that their vehicles are due for service
– Test drive invitation can be sent to potential and existing buyers to create awareness
– Free service SMS vouchers can also be given to customers to show appreciate on their loyalty to be sent at once to all related groups

Banking / Credit Card / Finance
– Payment transfer information
– Authentication and access control – Alerts on new or changed conditions, statement reminders, loan application approved/declined, balance enquiries, fraud and transaction alerts – Application status notification
– Added security
– send automate message whenever the card is used
– Due / late payment reminder
– Over credit limit alert

Mobile App
– Send One-Time-Password (OTP) or verification code upon first activation
– Get users to download your app directly from the text received

Direct Selling / Network Marketing
– Bonus notifications can also be sent to every member of the group (up line and down line) to receive the bonus
– Group communications on seminars or new product launching can be sent at once to all related groups
– Entertainment (Night Clubs, Cinemas)
– Updates of all forthcoming shows
– Booking confirmation
– Send latest news and updates
– Send weekly / monthly promotion update

Logistic & Transportation
– Communicate with recipients in regards to the delivery time
– Update customers about real time information on delivery status
– Team members are able to get their latest information about shifts and routines

Event Management
– Notify public about any upcoming events in order to create awareness
– A gentle SMS reminder can be sent to event attendees to confirm attendance and arrangement in advance
– An immediate and accurate message can be sent to attendees in the case of changes in time and / or locations and other items of interest

Gym / Fitness Centres
– Member get member campaign SMS
– Inform members of any class changes/cancellation
– Send gym / fitness package promotion
– Inform of new branch opening / event invitation
– Send body fitness/exercise tips
– Membership renewal notification

Higher Education / Colleges / University
– Contact students and staff in case of emergency
– Notification of results awaiting collection
– Schedule of teachers and classes
– Confirmation of enrollment
– Send exam results / change of exam times or timetables
– Alert students to any current / upcoming events
– Inform students of course payment due date

NGO / Charity / Church
– Keep in touch with members about upcoming events, meetings, functions and other news
– Important meeting announcement can be made immediately to the key persons at the right time
– An SMS with noble words can be sent to members every day to encourage the members

Property / Real Estate
– Send notifications to potential / ready buyers or sellers on units to rent or sell
– Appointment reminders can be sent 1 day prior the house viewing

The above are very few mentioned from a wide range of categories and segments where sms is use as a powerful tool